Refund & Cancellation Policy
Effective Date: January 1, 2026 • Last Updated: September 2026
At Sooryamsu Global Tutors, we believe in complete fairness and transparency. We want both our educators and students to have peace of mind when using our platform. This policy outlines our standards for refunds, dispute resolutions, and cancellations.
1. Educator Lead Unlock Dispute Policy (10 Coins Refund)
Educators utilize digital wallet coins (standard 10 coins per lead) to unlock student requirements on the Tutor Jobs board. We maintain an automated and fair Dispute Resolution System:
Eligible Dispute Scenarios:
- The student phone number is invalid, switched off, or permanently unreachable for 3 consecutive days.
- The student states they never posted the requirement (false lead).
- The student had already selected a tutor prior to the lead posting.
Resolution Timeline: Educators can submit a dispute directly from their dashboard. Our administration reviews disputes within 24 to 48 hours. Upon approval, 10 Coins are immediately credited back to the educator's wallet balance with zero deductions.
2. Coin Package Purchase Refunds
If an educator purchases a digital coin package through our payment gateway and wishes to cancel the purchase:
- Unused Coins: If no coins from the purchased package have been spent to unlock leads, a refund request may be submitted within 48 hours of transaction.
- Partial Coins: Once coins have been utilized to unlock student contact details, that portion of coins is non-refundable.
- Refund Execution Timeline: Approved monetary refunds will be credited back to the original payment source (Credit/Debit Card, UPI, or NetBanking account) within 5 to 7 business working days as per banking settlement norms.
3. Direct Tutoring Lessons Cancellation
Because ongoing hourly tuition fees are transacted directly between educators and students/parents (with 0% platform commission), individual lesson scheduling and cancellations are governed by direct mutual agreement:
- Students must provide at least 12 hours advance notice to their tutor if they need to reschedule a class.
- If an educator is unable to conduct a scheduled session, they must offer an immediate makeup class or promptly refund the fee for that individual session.
4. How to Request Assistance
For any billing inquiries, payment discrepancies, or dispute escalations, please contact our official administration desk:
Support & Refunds Desk: Sooryamsu Global Tutors
Official Email: sooryamsu.com@gmail.com
Response Time: All queries answered within 24 business hours.