Delivery Policy

Service Delivery Policy

Effective Date: January 1, 2026 • Last Updated: September 2026

This Service Delivery and Fulfillment Policy outlines how educational services and digital platform features are delivered to educators and students on Sooryamsu Global Tutors.

1. 100% Digital Service Delivery

Sooryamsu Global Tutors provides electronic and digital services only. We do not sell or deliver tangible physical merchandise. Consequently, no physical courier, postal delivery, or postal shipping transit times apply.

2. Instant Wallet Coin Fulfillment

When an educator purchases digital wallet coins on the platform:

• Delivery Timeline: Instantaneous (0 to 60 seconds) upon successful confirmation from the authorized payment aggregator.
• Confirmation: The purchased coins reflect immediately on the Educator Dashboard, and an electronic transaction confirmation is generated in real-time.
• Support for Latency: In rare cases of banking communication delays, please allow up to 15 minutes or contact our support team with your transaction reference.

3. Delivery of Tutoring Sessions

Tutoring lessons arranged through our platform are delivered through either of the following methods, as mutually agreed between the educator and student:

• Online Video Lessons: Conducted via live, interactive, screen-sharing video conferencing tools (Zoom, Google Meet, Microsoft Teams, or Skype). Access links are shared directly between the tutor and the student prior to class.
• In-Person Home Tutoring: Conducted at the student's residence or educator's study academy, adhering strictly to mutually scheduled dates and locations.

4. Questions & Delivery Support

For any questions regarding your digital service delivery or account credits: